Frequently Asked Questions
-
While we will scramble to help you as best we can, we prefer if orders are placed by email or phone call no later than 3:00pm at least two business days prior to your delivery date.
For last-minute orders requiring next-day delivery, please call 416-214-7844 to speak with a Revol catering specialist and we will do our best to accommodate your order!
Specialty items and requests may require additional notice. Please call us as soon as possible for any such requests.
-
Minimum order amount of $300.00 pre-tax applies.
-
Our standard delivery fee is $35.00 within the Toronto area.
Delivery fee to areas throughout the Greater Toronto Area and beyond depend on distance and order size. Please consult with a Revol representative to confirm the fee.
-
We provide disposable paper plates, napkins and bamboo cutlery packs at no additional charge upon request.
If you require any additional disposable items, please speak with your representative to confirm pricing.
INDIVIDUAL PACKAGING
Depending on your order, individual packaging fees may apply.
-
We prefer to be environmentally friendly. For presentation and food service, Revol Events provides re-usable serving equipment including white China, wooden boards and theme-appropriate re-usable serving platters, trays and bowls.
EQUIPMENT PICK-UP
We will return the next day to pick up our equipment, usually in the afternoon between 1:00-3:00PM
Kindly separate our serving equipment, tongs, and spoons from that of other caterers and put them aside.
If you prefer disposable serving platters, let us know when placing your order.
-
We accept all major credit cards (Visa, Mastercard, American Express), e-transfer and EFT payment.
If paying by e-transfer, please remit to: jleaman@revolevents.com with your invoice number(s).
For EFT payment, please contact us at: catering@revolevents.com for banking details.
-
We have a 48-hour cancellation policy*.
Life happens and sometimes cancellations are unavoidable. We don’t want to charge you if the food can be repurposed, saved and not wasted.
*If we receive your cancellation before we bring in your meat and produce, we will not charge you.
Specialty items that require advance notice may not be able to be cancelled at the eleventh hour. If you find out you need to cancel, let us know RIGHT AWAY so we can let the kitchen know.
Orders cancelled within 24 hours of delivery time will be charged in full.
-
We take dietary restrictions seriously and are known for our flexibility to customize all orders.
Most of our dishes can be customized to be vegan, vegetarian and gluten-free, depending on the selection.
All of our chicken items are 100% Halal-certified.
-
Let us know of any food allergies when ordering and we will prepare everything accordingly. For guests with severe allergens, we can prepare and send items in a separate container that are clearly labelled.
We take every precaution to prevent cross-contamination. We cannot guarantee certain products or by-products that are in, around, or carried throughout our suppliers’ facilities.
Nonetheless, Revol Events does not accept liability or responsibility for any reaction caused by any items consumed.
For specific item allergen information, please speak with your Revol Events catering representative.
For questions about BBQs, please visit our dedicated BBQ FAQ.
Still Have Other Questions?
Our team is happy to help provide the answers for your catering needs.
Send us your inquiry using the contact form below or call us at 416-214-7844 and ask to speak to a catering representative.
Our office hours are Monday through Friday from 9:00 AM to 5:00 PM.